International
Do your prices include taxes and who pays for import duties?
Our prices do not include taxes. Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Most likely. Every country has different regulations on how they handle imported goods. We ...
Are there any taxes I will have to pay?
AmputeeStore.com will collect all state sales taxes as applicable for the State of California. All orders from outside of California are not taxed by our systems and your responsibility to report.
Which number is my Order Number?
Your order number ends with "AS", for example order number 1000AS.
Why didn't I receive a confirmation email after placing my order?
You may have entered an incorrect email address during checkout. If this is the case, simply "Contact Us" and request an update to your order with the correct email address. This way, you will receive email updates related to your order. Spam ...
Do you sell used or refurbished equipment?
No we do not stock or sell any used or refurbished equipment. Every piece of equipment/product we sell is brand new with the original manufacturers warranty information. All returns are either sold in our Warehouse Deals or donated to area health ...
Do you have a catalog?
No, in order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a print catalog. Not to mention, with all the styles that we carry, our catalog would be as big as a phone book! ...
What is the status of my order?
Throughout the ordering process you should expect to receive multiple emails detailing where your order is in the process. After you successfully place an order, expect an order confirmation e-mail within an hour. After your order leaves our ...
How do I change or cancel my order?
Please contact the Amputee Store Loyalty Team immediately if you need to change or cancel your order. Please go to Contact Us and send us a message. Include your name, email address, order number and what needs to be modified/canceled. Once your form ...