When am I charged for my order?

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• How will I know when my order has shipped?

  You will receive an email with tracking information and a link to track your order.

• What email notifications will I get regarding my order?

  When you order an eligible product that is part of our Autoship & Save Subscription, you will receive notice that your Autoship subscription has been created and that your first order will be processed. Your Autoship subscription will thereafter ...

• What happens to my Autoship & Save order if my payment method is declined?

  If we are unable to complete your Autoship order with the payment method you used to create your subscription, we will contact you and request you to update your subscription with another payment method in your account. Please review our Autoship & ...

• What happens to my Autoship & Save order if my debit/credit card is expired?

  If we are unable to complete your Autoship order with the payment method you used to create your subscription, we will contact you and request you to update your subscription with another payment method in your account. 

• How will I know if there is problem with my order?

  Our Customer Loyalty Team will send you an email detailing any issues with your order.