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Defective Orders
If you received a faulty item and need to exchange it for the same item, please contact us first to initiate the replacement process. Please fill out the required fields and describe in detail what you consider defective in the "message" field. We'll ...
What is your return policy for orders outside of the United States?
International Returns Customer is responsible for all back and forth shipping and brokerage charges for returns. International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is ...
How does the returns process work?
To complete your return, we require only one of the following documents to identify your package: Receipt or proof of purchase Packing Slip Print out of the email received when you first placed your order Add one of the above identifying documents to ...
Complete Return Policy with Instructions
Having second thoughts? No worries—we're here to help! If you're not completely satisfied with your Amputee Store purchase, you can return your eligible items within 90 days of the original ship date. Items in new condition (unopened/unworn/unwashed) ...
What is your exchange policy?
We do not offer exchanges, if you are exchanging a product for a different size. Please return the original product for a refund and then place another order for the product size you need. You do not have to wait for us to receive the original order ...