How will I know when my order has shipped?

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• How will I know if there is problem with my order?

  Our Customer Loyalty Team will send you an email detailing any issues with your order.

• What email notifications will I get regarding my order?

  When you order an eligible product that is part of our Autoship & Save Subscription, you will receive notice that your Autoship subscription has been created and that your first order will be processed. Your Autoship subscription will thereafter ...

• Will I get a reminder before my order processes in case I want to make changes?

  Prior to the processing of each subsequent order, you will receive a notice including your estimated ship date and last date to modify you order. ​ Please review our Autoship & Save Terms and Conditions for more answers.

• When am I charged for my order?

  Your form of payment will be charged on the scheduled date your order is created.  Please review our Autoship & Save Terms and Conditions for more answers.

• What happens to my Autoship & Save order if my payment method is declined?

  If we are unable to complete your Autoship order with the payment method you used to create your subscription, we will contact you and request you to update your subscription with another payment method in your account. Please review our Autoship & ...