Calculating Your Refund

Calculating Your Refund

Our policy lasts 90 days. We do not charge restocking fees if your order is returned unopened, unworn, in the state you received it, and in the original packaging, within 90 days of delivery. 

If the product's hygiene seal has been damaged and the product packaging was opened a restocking fee will be deducted from your credit.

Returned orders that no longer qualify for our Free Shipping promotion will have original shipping costs deducted from the return credit.

Items sold as a box or set and not returned as a full box or set are not eligible for credit.

A restocking fee up to 75% of the item's price will be applied for items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amputee Store error.

Several types of products are non-returnable:
  • Opened Personal Care products such as, but not limited to Lotions, Balms, Antiperspirants, etc. 
  • Opened Prosthetic Shrinkers
  • Any product regardless of unopened, more than 90 days after delivery

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