Order Tracking
Can you change the "Ship From" address on my order so it doesn't state Amputee Store?
Absolutely! Our return address, that prints on all shipping labels leaving our warehouse, currently reads "AMS Supplies" instead of "Amputee Store".
Will you give me a tracking number?
Absolutely! When your order ships out you'll get an automatic e-mail with a tracking number. The tracking number will also be viewable in your 'order confirmation' email. We’ll provide the tracking number as soon as your order ships, but it sometimes ...
Will you give me a tracking number?
Of course! When your order ships out you'll get an automatic e-mail with a tracking number. We’ll provide the tracking number as soon as your order ships, but it sometimes takes 24-48 hours to go live within the shipper’s system. Please note: ...
Why do some of my orders take so long to arrive?
Most in-stock products are delivered within 3-5 business days. As you may have noticed, a tiny fraction of the products on Amputee Store are available for purchase, however are not fully stocked in our warehouse. Your amputeestore.com order may ...
What warehouse is my package shipping from?
Once your package has been shipped, you will receive an email with the tracking number. All of our items ship out of our warehouse in Los Angeles California. We do not use third party distribution companies to fulfill your order.
How do I track my package?
An automated process occurs immediately after your order ships that emails a link to your order status page. Tracking numbers and backorder details are emailed to the address provided. If you did not receive the status details to your email, ...
I just received an email with my tracking number and the number shows my order was delivered. How is that possible?
UPS recycles all of their tracking numbers. Sometimes, for a full day after a tracking number is assigned to a new package, the information available will pertain to a previous order that traveled -- sometimes months ago -- under that same number. ...
How long will it be before I receive my order?
Most orders ship within 24 hours of being placed Monday - Friday. Orders placed over the weekend will typically ship on Monday. We ship from Downtown Los Angeles, CA 90021. United States Shipping Terms & Conditions FREE Economy Shipping (7-10 ...