General
How does the returns process work?
To complete your return, we require only one of the following documents to identify your package: Receipt or proof of purchase Packing Slip Print out of the email received when you first placed your order Add one of the above identifying documents to ...
I want to return my purchase! What is the next step?
Having second thoughts? No worries—we're here to help! If you're not completely satisfied with your Amputee Store purchase, you can return your eligible items within 90 days of the original ship date. Items in new condition (unworn/unwashed) can be ...
Wrong or Missing Items
If you received the wrong item or an item you didn't order, please contact us to initiate a replacement. If you're missing an item, check the packing slip that was included with your shipment. In order to fill your order quickly with items already ...
How Refunds are Issued
Credit Card - 3-5 business days after return is processed PayPal - 1 business day after return is processed Credit card and gift card - Credit card first, then gift card balance, 3-5 business days
Quantity Discounts
You may return items for which you received a quantity (either by volume or dollar amount) discount in accordance with our general return policy. Note: If by returning an item your original purchase is no longer eligible for the quantity discount, ...
Restocking Fees
Unopened, unworn, in the state you received them, and in the original packaging, within 90 days of delivery: NO RESTOCKING FEE A restocking fee up to 75% of the item's price will be applied for items that are damaged, missing parts, not in the ...
Calculating Your Refund
Our policy lasts 90 days. We do not charge restocking fees if your order is returned unopened, unworn, in the state you received it, and in the original packaging, within 90 days of delivery. If the product's hygiene seal has been damaged and the ...
How long does it take for me to get a refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Your refund will be processed and a credit will ...