Wrong or Missing Items

Wrong or Missing Items

If you received the wrong item or an item you didn't order, please contact us to initiate a replacement.

If you're missing an item, check the packing slip that was included with your shipment. In order to fill your order quickly with items already in-stock, we may have split your order into multiple shipments, which we would indicate on the packing slip.

If this is the case, you will not be charged any additional shipping costs beyond those you originally authorized.

    • Related Articles

    • Items that are Not Returnable

      Amputee Store does not accept returns of the following products:         Opened Skin Care and Skin Repair products such as, but not limited to Lotions, Balms, Antiperspirants, etc.         Opened Prosthetic Shrinkers         Any product regardless of ...

    • Restocking Fees

      Unopened, unworn, in the state you received them, and in the original packaging, within 90 days of delivery: NO RESTOCKING FEE A restocking fee up to 75% of the item's price will be applied for items that are damaged, missing parts, not in the ...

    • Complete Return Policy with Instructions

      Having second thoughts? No worries—we're here to help! If you're not completely satisfied with your Amputee Store purchase, you can return your eligible items within 90 days of the original ship date. Items in new condition (unopened/unworn/unwashed) ...

    • How does the returns process work?

      To complete your return, we require only one of the following documents to identify your package: Receipt or proof of purchase Packing Slip Print out of the email received when you first placed your order Add one of the above identifying documents to ...

    • Calculating Your Refund

      Our policy lasts 90 days. We do not charge restocking fees if your order is returned unopened, unworn, in the state you received it, and in the original packaging, within 90 days of delivery.  If the product's hygiene seal has been damaged and the ...