Will you give me a tracking number?

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• Will you give me a tracking number?

  Of course! When your order ships out you'll get an automatic e-mail with a tracking number. We’ll provide the tracking number as soon as your order ships, but it sometimes takes 24-48 hours to go live within the shipper’s system.   Please note: ...

• How long will it be before I receive my order?

  Most orders ship within 24 hours of being placed Monday - Friday. Orders placed over the weekend will typically ship on Monday. We ship from Downtown Los Angeles, CA 90021. United States Shipping Terms & Conditions FREE Economy Shipping (7-10 ...

• I just received an email with my tracking number and the number shows my order was delivered. How is that possible?

  UPS recycles all of their tracking numbers. Sometimes, for a full day after a tracking number is assigned to a new package, the information available will pertain to a previous order that traveled -- sometimes months ago -- under that same number. ...

• Will I have to sign for my package?

  Amputee Store does not require a signature when we ship your package; it depends on the shipping carrier. There are instances when the delivery driver may decide to choose this option, at their discretion. The only exception is, if an order's value ...

• The tracking info says that my package was "delivered,” but I haven’t received it! What should I do?

  First, please check all possible areas that your courier may have left your package (i.e. mailroom, corridor, back door, etc.).  Also it's not uncommon for your neighbor to receive your package as a courtesy and we strongly suggest checking with your ...