What is your return policy for orders outside of the United States?
- Customer is responsible for all back and forth shipping and brokerage charges for returns.
- International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees.
- Customer is responsible for any applicable brokerage or customs charges. Any items shipped COD or having additional brokerage fees that are charged to Amputee Store upon delivery will be rejected.
Return Policy Overview
Our policy lasts 90 days. We do not charge restocking fees if your order is returned unopened, unworn, in the state you received it, and in the original packaging, within 90 days of delivery. If the product's hygiene seal has been damaged and the ...
Complete Return Policy with Instructions
Having second thoughts? No worries—we're here to help! If you're not completely satisfied with your Amputee Store purchase, you can return your eligible items within 90 days of the original ship date. Items in new condition (unopened/unworn/unwashed) ...
What is your exchange policy?
We do not offer exchanges, if you are exchanging a product for a different size. Please return the original product for a refund and then place another order for the product size you need. You do not have to wait for us to receive the original order ...
If you received a faulty item and need to exchange it for the same item, please contact us first to initiate the replacement process. Please fill out the required fields and describe in detail what you consider defective in the "message" field. We'll ...
Orders Arrived Damaged
If your order arrives visibly damaged please refuse the shipment. This will allow our Team to file a claim easily with the carrier and simultaneously facilitate your replacement. Upon acceptance of the shipment from our warehouse, the shipping ...