What is your exchange policy?
We do not offer exchanges, if you are exchanging a product for a different size. Please return the original product for a refund and then place another order for the product size you need. You do not have to wait for us to receive the original order before placing the new order.
We only replace items if they are defective or damaged. If you need to exchange it for the same item/size please contact us.
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Complete Return Policy with Instructions
Having second thoughts? No worries—we're here to help! If you're not completely satisfied with your Amputee Store purchase, you can return your eligible items within 90 days of the original ship date. Items in new condition (unopened/unworn/unwashed) ...
Return Policy Overview
Our policy lasts 90 days. We do not charge restocking fees if your order is returned unopened, unworn, in the state you received it, and in the original packaging, within 90 days of delivery. If the product's hygiene seal has been damaged and the ...
What is your return policy for orders outside of the United States?
International Returns Customer is responsible for all back and forth shipping and brokerage charges for returns. International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is ...
I want to return my purchase! What is the next step?
Having second thoughts? No worries—we're here to help! If you're not completely satisfied with your Amputee Store purchase, you can return your eligible items within 90 days of the original ship date. Items in new condition (unworn/unwashed) can be ...
How does the returns process work?
To complete your return, we require only one of the following documents to identify your package: Receipt or proof of purchase Packing Slip Print out of the email received when you first placed your order Add one of the above identifying documents to ...