How does the returns process work?

How does the returns process work?

To complete your return, we require only one of the following documents to identify your package: 
  1. Receipt or proof of purchase
  2. Packing Slip
  3. Print out of the email received when you first placed your order
Add one of the above identifying documents to your return box and mail it to this address:

Amputee Store
Returns Department
800 McGarry Stree, Unit 323
Los Angeles, CA 90021
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you are shipping an order over $85, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Your refund will be processed and a credit will automatically be applied to your original method of payment within 14 days.

There is often some processing time before a refund is posted. If you’ve checked your bank or credit card statement and you still have not received your refund yet, please contact us at hello at

Our policy lasts 90 days. We do not charge restocking fees if your order is returned unopened, unworn, in the state you received it, and in the original packaging, within 90 days of delivery. 
  • If the product's hygiene seal has been damaged and the product packaging was opened a restocking fee will be deducted from your credit.
  • Returned orders that no longer qualify for our Free Shipping promotion will have original shipping costs deducted from the return credit.
  • Items sold as a box or set and not returned as a full box or set is not eligible for credit. 
A restocking fee up to 75% of the item's price will be applied for items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an error.

Several types of products are non-returnable:
  • Opened Personal Care products such as, but not limited to Lotions, Balms, Antiperspirants, etc. 
  • Opened Prosthetic Shrinkers
  • Any product regardless of unopened, more than 90 days after delivery
International Returns
  • Customer is responsible for all back and forth shipping and brokerage charges for returns.
  • International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees.
  • Customer is responsible for any applicable brokerage or customs charges. Any items shipped COD or having additional brokerage fees that are charged to Amputee Store upon delivery will be rejected.
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