How do I track my package?
An automated process occurs immediately after your order ships that emails a link to your order status page. Tracking numbers and backorder details are emailed to the address provided.
If you did not receive the status details to your email, please make sure that the email address provided is correct and that you are not using a spam blocker service.
Once your order leaves our warehouse, there are several ways you can track your package:
Click the tracking link in the shipping notification email that we send you.
Copy your tracking number, and track it on the shipping carrier's website.
You
will receive your tracking number via email as soon as it becomes
available. Your tracking number will also be listed in your Amputee Store order confirmation page. Tracking results
should start to appear after the shipping carrier picks up the package
from our warehouse.
Please keep in mind that some carriers, specifically USPS, can take up to 24hrs to display tracking.
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The tracking info says that my package was "delivered,” but I haven’t received it! What should I do?
First, please check all possible areas that your courier may have left your package (i.e. mailroom, corridor, back door, etc.). Also it's not uncommon for your neighbor to receive your package as a courtesy and we strongly suggest checking with your ...
What warehouse is my package shipping from?
Once your package has been shipped, you will receive an email with the tracking number. All of our items ship out of our warehouse in Los Angeles California. We do not use third party distribution companies to fulfill your order.
Will I have to sign for my package?
Amputee Store does not require a signature when we ship your package; it depends on the shipping carrier. There are instances when the delivery driver may decide to choose this option, at their discretion. The only exception is, if an order's value ...
Is it possible to request the shipping carrier to hold my package(s)? Can I have a package re-routed to a different address?
Due to fraud concerns, Amptuee Store does not give shipping carriers consent to hold packages for customers to pick up at their local facilities. We feel that this precaution is necessary for safeguarding your purchased items. In addition, we will ...
How long will it be before I receive my order?
Most orders ship within 24 hours of being placed Monday - Friday. Orders placed over the weekend will typically ship on Monday. We ship from Downtown Los Angeles, CA 90021. United States Shipping Terms & Conditions FREE Economy Shipping (7-10 ...